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Organisational design elements and competencies for optimising the expertise of knowledge workers in a shared services centre
Organisational design elements and competencies expertise of knowledge workers a shared services centre
2012/10/17
Organisations are still structured according to the Industrial Age control model that restricts optimising the expertise of knowledge workers.
One of the characteristics of knowledge workers is their high level of mobility. The cost of labour turnover of these key resources is high in both financial and non financial terms. There is thus a n...